Return & Refund Policy

At Fashzo, we strive to ensure that you have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, we offer easy returns, exchanges, and refunds under the conditions mentioned below.

1. Return Window

You can request a return or exchange within 3 days of delivery.

2. Eligibility for Return

To be eligible for a return:

• The product must be unused, unworn, and unwashed
• All original tags and packaging must be intact
• The item must be in original condition

Returns will only be accepted after a successful quality check.

3. Mandatory Proof for Claims

For damaged, missing, incorrect, or defective items, customers must provide:

A clear continuous unboxing video
Clear photos of the product and packaging
Order ID and issue details

Claims raised without proper proof may not be accepted.

4. Non-Returnable Items

The following items are not eligible for return:

• Innerwear and undergarments
• Products marked as “Non-Returnable”
• Items purchased during final sale / clearance sale
• Used, washed, or damaged products

5. Exchange Policy

We offer exchange in case of:

• Size issues
• Wrong product received
• Damaged or defective item

Exchange is subject to product availability.
If the requested size/product is unavailable, we may offer a refund or store credit.

6. Return Process

To request a return or exchange:

• Email us at: [sadiquekabeer01@gmail.com]
• Or contact us via WhatsApp: [8180894889]

Please share:

• Order ID
• Product details
• Reason for return
• Photos (if product is damaged or wrong)

7. Reverse Pickup

• Reverse pickup will be arranged where available
• If not available, you may need to self-ship the product

8. Refund Policy

Refunds are processed only after:

• The returned product is received
• The product passes quality inspection

Refund Modes:

• Prepaid Orders: Original payment method
• COD Orders: Bank transfer / UPI

9. Refund Timeline

• Refund is processed within 5–7 business days after approval
• It may take additional time depending on your bank/payment provider

10. Cancellation Policy

• Orders can be cancelled before shipment only
• Once shipped, cancellation is not possible

If cancelled successfully, a full refund will be issued for prepaid orders.

11. Damaged or Wrong Product

If you receive a damaged, defective, or wrong item:

• Report within 48 hours of delivery
• Share photos/videos for verification

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12. Contact Us

For any queries regarding returns or refunds:

Fashzo
📧 Email: [support@fashzo.in]
📞 WhatsApp: [8180894889]